Privacy Policy

Monday Social ("we", "us", "our") is a digital marketing agency based in Australia. We manage paid advertising (including Google Ads and Meta Ads) on behalf of our clients. This policy explains what information we collect, how we use it, and how we protect it, including information we access through Google APIs.

We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. Who this policy applies to

• Clients who engage us to manage their advertising accounts.
• Visitors to our website, mondaysocial.com.au.
• People who contact us by email, phone or forms.

2. Information we collect

From clients:

• Contact details (name, email, phone, business name).
• Access to advertising accounts you authorise us to manage, such as your Google Ads account (linked to our Google Ads manager account) or Meta ad account.
• Advertising data inside those accounts, such as campaigns, ads, keywords, budgets, and performance and conversion reports.

From website visitors and enquiries:

• Information you choose to send us (for example through a contact form or email).
• Basic technical and usage data collected by our website platform and analytics tools (such as pages visited and browser type).

We do not intentionally collect sensitive information.

3. How we use Google Ads data

Monday Social uses the Google Ads API to manage advertising accounts that our clients have authorised us to access. Through the API we:

• read campaign, ad, keyword, budget and performance data to report on and audit accounts;
• create and update campaigns, ads, keywords and settings at the client's request;
• send manager-account link requests so clients can grant us access.

We only access Google Ads accounts that have accepted a link to our manager account, and only for the purpose of providing our services to that client.

Limited Use. Monday Social's use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. In particular, we:

• use Google user data only to provide and improve the advertising services the client has asked for;
• do not sell Google user data;
• do not use Google user data for serving unrelated advertisements, or to build profiles unrelated to the client's own account management;
• do not transfer Google user data to third parties except as needed to provide our services, to comply with the law, or with the client's consent;
• do not allow humans to read the data except with the client's consent, for security purposes, to comply with the law, or as needed to operate our services.

4. How we use other information

We use the information we collect to:

• provide, manage and report on our advertising services;
• communicate with clients and respond to enquiries;
• send invoices and manage our business relationship;
• meet our legal and accounting obligations.

We do not sell personal information.

5. Sharing information

We may share information with:

• the advertising platforms we manage on your behalf (such as Google and Meta), as part of running your campaigns;
• service providers we use to run our business (for example email, cloud storage and accounting tools), who are required to protect it;
• authorities where required by law.

Some of these providers may store data outside Australia (for example in the United States). We take reasonable steps to make sure they handle it in line with Australian privacy law.

6. Storage and security

Access credentials for advertising platforms are stored securely with restricted access and are never shared publicly. We use the access controls provided by Google and Meta, and we take reasonable steps to protect information from misuse, loss and unauthorised access.

We keep client information for as long as we provide services to you and as required by law. When it is no longer needed, we delete or de-identify it.

7. Removing our access

Clients can remove Monday Social's access to their Google Ads account at any time in Google Ads under Admin > Access and security > Managers, or by asking us to unlink the account. You can also contact us to ask us to delete the data we hold about you.

8. Access and correction

You can ask to access or correct the personal information we hold about you by contacting us using the details below.

9. Complaints

If you have a privacy concern, please contact us first and we will respond within a reasonable time. If you are not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

10. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.

11. Contact us

Monday Social
Email: michael@mondaysocialco.com

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